REFUND AND RETURN POLICY

At GLIGNESIS TECHNOLOGIES PRIVATE LIMITED, we value your satisfaction and strive to ensure a smooth shopping experience. Below are the details of our refund and return policy:

Refund Policy

Eligibility for Refund:

• Damaged or defective upon arrival.
• Not as described on the website.
• Missing items from your order.

Refund Processing Time:

Once the refund request is approved, it will be processed within 3 business days.

Refund Crediting Time:

The refunded amount will be credited back to your original payment method within 5 business days of processing.

Refund Request:

To initiate a refund, please contact us at admin@glignesis.com with your order number and a brief description of the issue.

Return Policy

Eligibility for Return:

• Delivered in damaged or defective condition.
• Incorrect items received.
• Unused and in original packaging.

Return Window for Customers:

You can initiate a return within 3 days of receiving the product.

Return Processing Time:

Returns will be processed within 5 business days after the returned item is received and inspected.

How to Initiate a Return:

To start a return, please email us at admin@glignesis.com with your order number and reason for the return. We will provide instructions for returning the product.

General Guidelines

• Refunds and returns are subject to approval upon inspection of the returned item.
• Products should be returned in their original packaging with all tags and accessories.
• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

For further assistance, feel free to contact our customer support team. We're here to help!

SHIPPING POLICY

At GLIGNESIS TECHNOLOGIES PRIVATE LIMITED, we are committed to ensuring your orders are delivered promptly and securely. Please review our shipping policy below for detailed information.

Order Processing

Processing Time:

• All orders are processed within 3 business days of receiving payment.
• Orders placed on weekends or holidays will be processed on the next business day.

Order Confirmation:

Once your order is confirmed, you will receive a confirmation email with your order details.

Shipping Details

Shipping Time:

After processing, orders will be shipped and delivered within 7 business days.

Shipping Charges:

• Shipping costs, if applicable, will be calculated and displayed at checkout.
• Free shipping may be available on certain orders (check our promotions or offers for details).

Delivery Locations:

We deliver to most regions. For specific delivery areas or restrictions, please contact our support team.

Tracking Your Order:

Once your order is shipped, you will receive a tracking number to monitor your package's progress.

General Information

• Delays: While we strive for timely delivery, unforeseen circumstances such as weather, carrier delays, or high shipping volumes may affect delivery times. We will notify you promptly in such cases.
• Incorrect Address: Please ensure your shipping address is accurate. Orders shipped to incorrect addresses provided by the customer cannot be refunded or reshipped.

For further inquiries about shipping, feel free to reach out to us at admin@glignesis.com.